Waldorf Astoria Shanghai on the Bund

The staff from the front desk to the concierge were fantastic. They went beyond their normal duties to ensure that our visit was memorable.

Huge rooms and bathrooms, excellent location and the breakfast buffet was phenomenal. Would definitely stay here again when I am in Shanghai.

The pillows are on the harder side, even when ordering the pillow selection was also on the harder end, no soft pillows.

Amazing view of the river.

Breakfast had a long line both days we stayed there. Food wasn’t that impressive.

Beautiful hotel! We arrived very late at night and only had 1 night but everything was great: breakfast, location, service. Would love to come back and stay longer

Everything was perfect

Clean and comfortable. Breakfast was good. Our room had a nice view.

Arrived just before the 3pm check in time. Had to wait almost 4 hours for our room to be ready. Had to sit in the lobby and wait until almost 7pm.

Breakfast excellent. Location perfect. Access was not what was expected, but still okay. The view from the room was perfect

A very luxurious hotel, with big and comfortable rooms and beds. The inside is very nicely designed. The stuff was friendly and helpful.

Rate of breakfast are outrageous, as the breakfast does not look that different from other places.

Jupert, the assistant manager for the Long Bar, was the best part of this hotel! He really made us feel welcomed to the hotel and we had a lovely time at the bar.

The hotel amenities were amazing.

, breakfast was boring.especially if you stay for more than 2 days. The same food was served every day with few options of western food. I suggest to reconsider the breakfast menus. The image of the hotel in the advertise t should be honest. Its not straight on the bind its in the back of the historical building.

The staff were attentive and fluent in English.Location was close to the bund.The rooms were clean.

We booked for 3 people and the beds were just 2 queen SINGLE beds. There must be a description discrepancy as one detail states “2 large double beds” and the other stated “2 queen beds”. The amenities in the room were also only prepared for two people, 2 towels, 2 pairs of shoes, etc. The view of the bund is not visible, which I noted, but the price of the room was just not worth it. I would rather stay somewhere else next time.

Beautifully decorated and located right opposite the bund. Great breakfast buffet and delicious dinner buffet too. They use Aesop as amenities and Lindt chocolate on the bed before bedtime.

Location is goodThe lobby is beautiful

The reception tried to steal my deposit money, by hiding it under the desk and claiming that I have already taken it.The manager appeared, didn’t solve the issue at all. Finally, when I showed where the lady had hid my money it was returned to me. Ventilation was not working well in the rooms. Breakfast was far worse than at another 5 star in Shanghai hotels.

It was a wonderful stay at the Waldorf Astoria, the staff were kind, attentive and their service is exceptional. The location is also great, walkable distance to tourist attractions such as Yuyuan and East Nanjing Road. Would definitely stay there again if we were to visit Shanghai in the future

Excellant position on the Bund, best view ever from our room!! Very comfortable room and large choice for breakfast.Only the additional food in the hotel is relatively expensive, better find a restaurant or tea-room in the surrounding.

Location

I recently stayed at Waldorf Astoria Shanghai, and I must say, it was a very disappointing experience. The staff's attitude was unfriendly, making it difficult to get any assistance when I needed it.The cleanliness of the room was also unacceptable. I found hair in the wardrobe, which made me question the overall hygiene standards of the hotel. It's shocking to think that such basic cleanliness could be overlooked.Additionally, I was surprised to discover that the mini bar was not complimentary, which was not clearly communicated at check-in. This felt quite misleading.To top it all off, the Wi-Fi connection was terrible. I was unable to connect to Google, which was very frustrating during my stay. Overall, I would not recommend this hotel to anyone looking for a pleasant and comfortable hotel experience.

The reception did not do the exchange for us because we were Iranian .

we stayed in lux suit and it was great size,very luxury and nice.Comfortable bed,big bathroom,everything was perfect,location is also on the bund,close to everything..Have in mind to prepare translator on your phone,because the language barrier is everywhere,nobody speaks english but i saw this everywhere in all hotels.I liked really everything

the salon for the breakfast was too small for all people..you wait for everything because it was full with people,but i guess because it was christmas time

The location is excellent , the facility was clean and well decorated for Christmas

We arrived almost 11:30 pm and all the restaurants /cafe/bars were closed. The only option to dine was a room service.

very helpful staff esp the concierge . Jason, Jimmy and Vincent were just fantastic. Very helpful and they went that extra mile.

Limited food options esp later in the night.

The location is superb! Just at the famous the bund. The room’s amenities are good. The shower, shampoo, conditioner are using the branded products. The charging sockets got USB points very convenient for electronic devices. The toilet mirror got tv inside. That is cool! I was staying at 10th floor there was view of the bund from the room already.

The only thing is after I got the room key I needed to pass my luggage tag to concierge to let them send to the room. Not just pass the tag to the front desk during check in and they arrange to send the luggage which other hotels are doing.